Testimonials

“Star Auto Authority goes out of their way to keep customers happy. When dealing with service managers at other garages, I often hear, ‘Sorry, I can't do that,’ even with something as simple as getting a loaner/rental car. I never hear that from Star Auto Authority. They're always willing to go the extra mile.”

—Jane, Gurnee

“How can you put a price tag on integrity and honesty and knowledge?”

—Paul, Vernon Hills

“It is always done right the first time. It is performed in a timely fashion. I love that I get a free car wash. The staff treats me like family. I trust them and feel safe that they fix my car as if they were fixing their wife's, mother's or daughter's car.”

—Diane, Wadsworth

“I never have to worry about how I am going to be treated, whether or not the service work really needs to be done, and whether or not I am getting a fair deal. You have my trust.”

—Stuart, Lincolnshire

“Since my dealer extended warranty ran out, my car has been well kept with the ongoing safety checks, complimentary car washes and interior cleaning when I visit. Every time I get my car back, I feel like I'm getting in it for the first time when I bought it new 164,000 miles ago!”

—Alan, Lake Forest

“I love the people, the friendly reception, and even the tone that says, ‘I remember you,’ when I call.”

—Gwen, Ingleside

“Thank you so very much for the work you did on our three cars. Thank you especially for seeing to it that the blue Elantra’s warranty work got done by the dealer. You have no idea how much that meant to us. We value your service greatly.”

—Kat & Joe, Vernon Hills

“I brought my car in on the fly as it was breaking down about a block from your location. I was served immediately and able to get a loaner car.”

—William, Vernon Hills

“I love the detailed explanation of the jobs that were done, the car wash, and the friendly experience of all the workers at Star Auto Authority. It makes me feel comfortable to leave my car, and that is what's important. I trust Star Auto Authority associates.”

—Julie, Chicago

“Everybody was so helpful and professional. I was floored.”

—Allison, Evanston

“Always appreciate tracking the health of our vehicles and not pressuring us to do more than we can afford along the way.”

—Christine, Lincolnshire

“I love that you provide customers with a complimentary car, literally no charge (except the gas you would have used anyway's with your own car). I need to get to work ON time, and it happens to be much earlier than my fiancé. To have my own mode of transportation even though my car was in the shop – incredible!”

—Eden, Vernon Hills

“Star Auto Authority does excellent work. I like the 3-year warranty on all work. Better than any dealership I've been too.”

—Lou, Hoffman Estates

“Once again, you did a great job. I was able to get my car in right away. The services were great and done in a timely manner. Thanks for your help.”

—Blake, Des Plaines

“As a CPA, I appreciate the professionalism of your team, which is very different from the stereotypical ‘grease-monkey’ attitude that some auto repair businesses give to customers. I will continue to bring all my vehicles to Star for this reason.”

—Steve, Vernon Hills

“I love the cleanliness of the facility and the comfortable atmosphere compared to the stifling Jiffy Lube/Merlin facilities. I also enjoy the waiting area. My children are happy to play with the dollhouse, and they love having access to water bottles.”

—Kathryn, Vernon Hills

You always fix it right the first time. When I used to go elsewhere, I often had to return a second time to resolve the issue.”

—Jan, Wauconda

“When I got my truck back, there were some scratches on the bed cap. I'm not sure if it was from you guys, but when I mentioned it, you guys buffed it out free of charge. I really appreciate that. The customer service is excellent!”

—Sarah, Libertyville

“I tried the cookies... I now have to make up reasons to stop by more often :)”

—Jesse, Mundelein

“The staff is very friendly, knowledgeable, and I didn't feel like I was being taken advantage of. They did very thorough diagnostic work. The building is clean and comfortable. The whole process was the best experience I've had getting my car serviced.”

—Allison, Chicago

“I love how friendly, considerate, patient everyone always is. I'm never treated poorly like I have been in the past. That's why I always come to C&M (Oops!!!, I mean Star Auto!!!). I can't say enough positive things about the service I receive each and every time I'm there.”

—Judy, Vernon Hills

“I think you guys have done a great job of creating a professional and reassuring end-to-end experience for your clients. Great attention to detail in creating a customer experience.”

—Matt, Chicago

“Friendly service staff — seem to genuinely enjoy what they do, seem knowledgeable and are ready to answer questions.”

—Andy, Palatine

“I love the convenience with it being next door to where I work. They always drive me to and from work, and if for some reason the vehicles are not done, they have a loaner.”

—Laura, Mundelein

“Everyone there is completely open and honest with you on what needs to be repaired and how much it will cost.”

—Mara, Arlington Heights

“I can get an appointment scheduled promptly—versus my dealership, which used to take weeks. I value being able to have my car serviced while I'm at work because of your drop-off and pick-up service. It saves me valuable weekend time.”

—Betsy, Chicago

“You can eat off the floors in the garage. Things seem very organized, and your processes run very smoothly.”

—Brad, Vernon Hills

“Professional, friendly, timely, helpful service. I rely on your expertise to provide me with the necessary recommendations and services for my car.”

—Elaine, Northbrook

“I felt that I could trust you with my car. To me, that is huge. I always feel I can't trust people working on my car, unless I watch everything they do because I've been screwed over in the past from mechanics. I felt I could trust Star Auto Authority, which says a lot.”

—Anthony, Schaumburg

“I love your honesty and fairness. I love that you don't FIND things wrong with my cars and you tell me what must be fixed now and what can wait so I can budget.”

—Pat, Vernon Hills