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Monday-Friday: 7am-6pm
(847) 816-0011
600 Lakeview Parkway, Vernon Hills, IL
Loaners Available 24/7

What We Believe

What We Believe

Dear Client, Associate or Vendor,

We think it is important to share our values and goals with our stakeholders, and this document "paints the picture" of our vision and the company we are striving to become. We still have some work to do, but we believe we are making steady progress. If you are a current or potential customer, associate, or vendor, and you have comments or suggestions about our vision, please feel free to email me.

— Mike Starovich, Owner & Founder   
[email protected]

At Star Auto Authority, we are committed to protecting the choice, safety, and mobility of every driver. We represent choice because we believe drivers should be free to decide for themselves where to go for their mechanical and collision vehicle care. We represent safety by working relentlessly to provide parts and services designed to last longer, perform better, and keep everyone on the road safe and secure. And we represent mobility by giving everyone the ability to get to work, travel the country, and live their lives as they choose.

We realize that by delivering an exceptionally positive auto service experience at a fair price, we benefit our clients, ourselves, our families, and our communities.

Our Core Values:

Value #1: The key measure of our success will be customer satisfaction.

  • We will always conduct ourselves with the highest integrity while showing the utmost respect for everyone. We will treat our clients as we would our family and closest friends.
  • We will empower clients to make educated repair and maintenance decisions by fully informing them of their vehicle's service needs following a bumper-to-bumper inspection and test drive by an ASE-Certified Technician.
  • We will make recommendations in the following order of priority: 1) the client's concerns, 2) safety issues, 3) maintenance, and 4) creature comforts.
  • We will strive for continuous improvement by listening to and seeking feedback from our clients through a variety of mediums, including review sites, email, surveys, social media, and one-on-one conversations.
  • We will offer our services at prices competitive with or lower than dealers' prices while offering service and convenience greatly exceeding that of the dealer.
  • Every car will leave our shop cleaner than when it was brought in.

Value #2: Our teammates are top-notch professionals and will always be treated with respect and dignity, and they will be rewarded for their results.

  • We will be an equal opportunity employer focused on maintaining a diverse workforce.
  • We will only employ employees who share our core business values. We will value honesty, integrity, hard-work, open-minded and direct communication, respect of others, teamwork, professionalism, enthusiasm, and reliability.
  • We will listen to our team members' suggestions and concerns and communicate the reasons behind every major decision to our associates.
  • We will provide the industry's safest and cleanest working environment.
  • We will reward our associates for continuously improving their education and knowledge.
  • As we grow, opportunities will be presented to our employees to share in the benefits of that growth.

Value #3: Our leadership will be of the highest quality.

  • Our managers will lead by example, especially when it comes to exemplifying our core values.
  • Our managers will continuously improve their leadership, communication and customer relationship skills, along with their automotive knowledge.

Value #4: Our operation will be among the most efficient and effective in the industry.

  • We will continuously implement new technology that enables us to serve our clients better, more effectively, and more efficiently.
  • We will consistently evaluate how we can more efficiently and effectively serve our clients better.
  • We will do business only with vendors that have core values that are consistent with ours.

Value #5: We will be a responsible and contributing member of our community.

  • We will recycle whenever possible and continuously look for ways to reduce our carbon footprint.
  • We will dispose of vehicle fluids and parts in the most environmentally responsible manner possible.
  • We will actively participate and support local school programs, community groups, and charities.
  • Click here for a list of organizations we support

Contact Star Auto Authority Today!

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Phone: (847) 816-0011
Fax: (847) 816-1295
Address: 600 Lakeview Parkway
Vernon Hills, IL 60061
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