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When it comes to our health, we often seek a second opinion when our doctor delivers unfavorable news.
When it comes to auto repair, we think you should be able to do the same—for free. We provide customers with a complimentary second opinion with a written, itemized list from another auto repair facility.
After all, it can be unpleasant and somewhat overwhelming to receive a costly repair estimate or a laundry list of recommendations. Sometimes it can be downright hard to believe. We think you should be able to ask an expert for advice — someone who can help ensure you’re making a fully informed buying decision—without spending any more money.
“Bill did an awesome job of explaining possible options for an issue that the dealer quoted at $2700, indicating that he believed we were being oversold. He took the time to do an inspection and suggested an alternate approach that saved us over $2300. We couldn't be happier.” — Brett D.
That’s why we’ll give you a free second opinion if you’ve had your vehicle diagnosed elsewhere or if you’ve received a lengthy estimate from another shop.
One of our ASE-Certified Master Technicians will review the diagnosis or recommendations, thoroughly inspect your vehicle, and then give you a detailed explanation of what you need, what you don’t — and why. We can even document it with photos, if you’d like.
Our goal is to ensure you’re making the best decision for you, your budget and your car. We do this because we believe everyone should have an exceptionally positive vehicle repair experience at a fair price. Read more about what we believe here.
And when you choose Star Auto for your repairs or services, you’ll find that our pricing is the same or less than the dealer’s—for far more value.
You’ll never miss a beat with our free loaner cars (guaranteed availability), pick-up and delivery service, or courtesy shuttle. And you’ll drive home in a hand-washed vehicle with a 3-year/36,000-mile nationwide warranty. You'll even earn miles/points that can be used at many of your favorite merchants.
Give yourself peace of mind: Schedule an appointment today for a free second opinion.
"My wife recently took her minivan in for a couple of recall items. In addition to not offering a loaner, the dealer attempted to sell her new brakes. That didn't sound right because we bring it to Star all of the time and didn't notice any problems with the brakes. She brought it into Star today, and Bill checked it out and found that the brake pads were at 50-60%—obviously just fine. " — Jim J., Libertyville
(Note: We are happy to offer a complimentary second opinion when you provide a written, itemized list from another auto repair facility. In addition, we're happy to diagnose any and all other concerns at a very fair price. If you have a "Failed" report from the emissions test lane or a free diagnostics evaluation from an auto parts store, the complimentary second opinion offer does not apply because proper diagnostics will still be needed.)